Exchange of a season ticket seat
You have a possibility to exchange one concert for another if you are not able to attend a concert in your own concert series. The exchange must be made no later than 72 hours, or three days, before the concert to which they wish to exchange or from which they wish to exchange – depending on which comes first.
Please note that exchanges can currently be made for concerts in spring 2026. The exchange form for autumn will open on this page on August 11 at 9:00 a.m., when single-ticket sales for the autumn season begin.
A new ticket for the replacement concert will be sent by e-mail within two business days of submitting the exchange form, and at the same time the exchanged concert ticket will cease to be valid. Other concert tickets included in the season ticket will be unaffected. The exchange form will open when single ticket sales begin. Exchanges can only be made using the online exchange request form.
Season ticket holders of the Helsinki Philharmonic Orchestra's four concert series are true friends of our concerts, and we want to serve them as well as possible. Season ticket holders have concert evenings reserved in their own regular seat, but there are times when they are unable to attend a concert.
Link to the exchange form: https://link.webropolsurveys.com/S/5664C8A24ECEAEE8.
FAQ
Which concerts can I exchange for?
A concert ticket can be exchanged only for a concert in another concert series, so if you have a season ticket for Series II, you can request to exchange for a concert in Series I, III or IV.
Concerts that are not included in any of these concert series are excluded from the right to exchange. On the exchange form, you will be asked to provide at least two concert alternatives, for example if your first preference is sold out.
What does it cost to exchange concerts?
Exchanging concerts is free of charge.
How many times can I exchange concerts during the concert season?
You can exchange concerts only once per season ticket. Once you have exchanged a concert, you cannot exchange it again. If you have more than one season ticket, you can exchange concerts once per season ticket. If you have more than one season ticket, you can exchange the same number as concerts as you have season tickets: either all or just one. You do not have to exchange all of them at once.
I know already now that I will not be able to attend one of my season ticket concerts. Can I request an exchange now but decide which concert I want to attend later?
No. The exchange request form can only be submitted once, so you must know which concert you would like to exchange for when you fill in the form.
Can I exchange my season ticket seat for another seat within the same concert series?
No. The possibility to exchange seats is available only to season ticket holders who, for one reason or another, are unable to attend a concert in their own concert series. However, season ticket seats can be exchanged when sales begin by purchasing a new season ticket from the available seats. Unclaimed seats will be released for single ticket sales after season ticket sales have ended.
Can I still donate my unused ticket to a music student?
Yes, you can donate your seat to a music student by using the same exchange request form. If you have already used your right to exchange, you can still donate your seat to a music student or friend the next time you are unable to attend.
Can I exchange concerts by phone or e-mail?
No. We only accept exchange requests via the exchange request form. If you are unable to complete the form online, you can get assistance and instructions from the Music Centre ticket sales phone service at +358 600 411 101 (€0.99/min + local network charge, Mon–Fri 9:00–15:00) or at the ticket sales desk on weekdays from 13:00 to 18:00. Please note that the ticket sales staff cannot fill in the form on your behalf.
How will I receive the replacement ticket?
The new ticket will be sent to you by e-mail within two weekdays of submitting the form.
Will I be able to sit in my regular seat at the new concert?
Most likely not, as many of the seats have already been reserved for other ticket buyers as the season progresses. We will try to move you as close to your usual seat as possible, but if there are very few seats available at the concert you want, this may not be possible. The exchange request form also asks about your seating preferences, so please let us know if you do not want to sit in the balcony, for example.
Can I exchange for a seat in a more expensive price category?
No. During the trial period, ticket exchanges can only be made within the same price category. If there are no more tickets left in that price category, an exchange will be made to a seat in a lower price category. The exchange request form asks about your seating preferences, so please let us know if you do not want to sit in the balcony, for example.
Instead of exchanging for another concert, is it possible to get my money back or exchange for a concert in next season, for example?
Once paid for, season tickets cannot be refunded, either in full or in part. However, your season ticket seat can be exchanged from one concert in the undergoing season to another. If the exchange is made to a seat in a lower price category, the price difference will not be refunded. Tickets cannot be exchanged for a concert in the upcoming seasons either.
When can tickets be exchanged at the latest?
The exchange must be made no later than 72 hours, or three days, before the concert to which you wish to exchange or from which you wish to exchange – depending on which comes first.
If I fall ill on the day of the concert, is it still possible to exchange for another concert?
No. During the trial period, exchanges must be requested no later than 72 hours before the concert, otherwise we are unable to process the request.
If I have purchased a single ticket to a concert, can I exchange it using the same form?
No. The right to exchange applies only to season ticket holders. Single tickets cannot be exchanged or refunded.