Welcome to Musiikkitalo!
We trust that you will enjoy the concert. We here at Musiikkitalo are doing our best to ensure that your visit with us will be as carefree as possible. This is why we are now approaching you to tell you about the safety arrangements at the concert.
At Musiikkitalo we follow the instructions given by Finnish authorities. In addition, we have additional precautions in place familiar to those at shops and museums. We pay special attention to clearly and visibly instruct all our visitors about our safety measures.
You will find our instructions below. Please acquaint yourself with them before arriving at Musiikkitalo. These instructions are valid during the general COVID-19 restrictions.
Stay at home if ill
Please stay at home if you have even the slightest symptoms of flu. Our main operators HPO and FRSO have extended the terms of returning tickets, and you can change your ticket to another concert of the same orchestra by calling Musiikkitalo ticket sales until 11 am of the concert day. See more details below.
Arrive on time
Due to the safety arrangements, entering and moving around in Musiikkitalo might take more time than normally. Therefore, please reserve enough time for arriving at the concert.
Usage of face masks and gloves
We recommend taking your own facemask with you. If needed, masks and gloves are also available free of charge at the info desk next to the ticket sales.
Keep safe distances
Please keep a sufficient distance to other customers. Pay special attention to safe distances especially when queueing.
Leave only large baggage in the cloakroom
Due to the corona situation, you are allowed to take your coat with you into the concert hall. We recommend doing this in order to prevent the cloakroom from getting crowded before and after the concert. However, large baggage is to be left into the cloakroom. The cloakroom is free of charge during the corona precautions.
Seats with safety distance in the concert hall
The members of the audience are seated with a 1–2 meters safety distance. Please note that it is not allowed to change your seat on your own. It is important that you take the seat marked on your ticket. Leaving the concert hall is done row by row as instructed by our staff.
Pay attention to hand hygiene
Use the hand sanitizer dispensers by the entrances. Signs will guide you to the nearest place where you can wash your hands. If you need to sneeze or cough, please do so into your sleeve or a disposable tissue.
This autumn most of the concerts are held without an intermission. This way we will prevent the foyer areas from getting crowded. However, you are warmly welcome to enjoy our selection of food and drinks before or after the concert.
Please order your catering in advance. Pre-ordering ensures you the refreshments you wish and seating in the foyer. The tables and seats are placed with safe distances in the foyer.
You can also order your refreshments before the concert at Musiikkitalo, if there are available seats in the foyer.
You are warmly welcome to enjoy exhilarating music with us at Musiikkitalo!
Exchanging an HPO or FRSO concert ticket in case of illness:
Musiikkitalo ticket sales accepts ticket returns on weekdays Mon–Fri 9–11 AM by phone: +358 (0) 20 7070 437 (call rates below). The announcement of cancelling your visit must be given by phone on the concert day by 11 AM at the latest. The ticket can be swapped for another available concert of the same orchestra, and the price category can also be changed without refund. If you do not wish to choose the new concert immediately, you may also choose a so-called open concert ticket, which is valid for a year. The open ticket must be exchanged for the real concert ticket at Musiikkitalo ticket sales during its validity period.
Land line: 8,35 snt/call + 7,02 snt/min
Mobile: 8,35 snt/call + 17,17 snt/min
Abroad: normal abroad call rate
The Helsinki Music Centre
Mannerheimintie 13 A
The nearest indoor pay car park is Q-Park Finlandia, Karamzininkatu 2, pedestrian tunnel to the Music Centre.
The Music Centre caterer is Restel Event Restaurants. The lunch restaurant is open from 11 am to 3 pm and the café offers savoury and sweet treats and beverages daily in the Main Foyer.
Interval refreshments can be ordered and paid for in advance online at Restis app.
Inquiries: tel. 020 762 4862 at 8 am- 17 pm